Effective Date: 17/02/2026

Anika Enterprises is committed to protecting your personal information and ensuring a safe, secure, and transparent shopping experience. This Privacy Policy explains what information we collect, how we use it, and your rights when using our website.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide

When you place an order, contact us, or interact with our website, you may provide:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order details

• Information submitted via contact forms, support requests, or return requests

Payment information is processed securely through our payment gateway provider and is not stored on our website.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and browsing behavior

• Time spent on pages

• Ref indicating source of visit

• Cookies and tracking data

This information helps improve website performance, user experience, and security.

2. Use of Cookies

Cookies are small files stored on your device to improve website functionality.

We use cookies for:

• Website functionality and performance

• Remembering user preferences

• Shopping cart functionality

• Website analytics and performance monitoring

• Security and fraud prevention

You can disable cookies through your browser settings. However, some features of the website may not function properly.

3. How We Use Your Information

We use collected information to:

• Process and deliver your orders

• Provide order confirmations and updates

• Respond to customer inquiries and support requests

• Improve website performance and customer experience

• Detect and prevent fraud or misuse

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Sharing of Information

We share information only with trusted service providers necessary to operate our business.

A. Payment Gateway

Payments are processed securely through Razorpay. Payment details are encrypted and handled directly by the payment provider.

B. Shipping and Logistics Partners

We share necessary delivery information with logistics partners such as Shiprocket and associated courier services, including:

• Name

• Delivery address

• Phone number

This information is used solely for order delivery.

C. Technical and Hosting Providers

Our hosting and technical service providers may access limited data only as required to maintain website performance, security, and functionality.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption across the website

• Secure checkout systems

• Limited access to customer data

• Regular security monitoring

While we take reasonable precautions, no online system can guarantee complete security.

6. Google Services and Third-Party Tools

We may use services such as:

• Google Analytics

• Google Merchant Center

These services help us understand website performance and improve customer experience. They may collect non-personal information such as browser type, device type, and user behavior through cookies.

This information is used only for analytics and operational purposes.

7. Your Rights

You have the right to:

• Request access to your personal data

• Request correction of incorrect data

• Request deletion of your personal data where legally permitted

• Opt out of marketing communications

To exercise these rights, contact us using the information below.

8. Data Retention

We retain customer information only as long as necessary for:

• Order processing and fulfillment

• Legal and tax compliance

• Customer support and warranty purposes

Information is securely deleted when no longer required.

9. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before sharing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Business Information

Anika Enterprises is a sole proprietorship business based in Bengaluru, Karnataka, India.

We operate as an online retailer specializing in professional audio equipment and serve customers across India.

12. Contact Information

If you have questions regarding this Privacy Policy or your personal information, you may contact us:

Anika Enterprises
#235, 13th Cross, M/S Proworks
Hoysala Nagar, 2nd Stage, Indiranagar
Binnamangala, Bengaluru, Karnataka – 560038
India

Customer Support Email: support@anikaenterprise.com
Customer Support Phone: +91 86187 76312